Pre-Booking Terms & Conditions

Akaiito is excited to welcome you and your guests and to offer you an exclusive range of dining experiences. To secure your reservation with us, please familiarise yourself with our booking and cancellation policies.

CANCELLATIONS

Cancellations or no-shows within 24 hours’ notice of the reservation time will result in a cancellation fee per person. The Upstairs Restaurant will incur a fee of $100 per person and the Ototo will incur a fee of $50 per person. Guests can reschedule their reservation once within the 24 hours cancellation period before this charge is incurred. This fee is compliant with industry standards and ACCC guidelines. If Akaiito is responsible for cancelling your booking, due to COVID-19 restrictions, this fee will be waived.

This cancellation reflects the cost of seasonal ingredients, drink, and staffing incurred by us in anticipation of the booking and lost revenue from the empty table.

CHANGING BOOKING

Should you need to cancel your reservation, or reduce guest numbers, we require 24 hours notice, or you will incur a cancellation fee of $100 per person. To change or amend your reservation please direct message us via your confirmation text or email us directly at booking@akaiitorestaurant.com.au. Calling the restaurant directly may not guarantee a change to your booking.

SEATING DURATION

All Akaiito Upstairs Restaurant bookings are for a 2.5-hour duration and the Underground Bar & Eatery bookings are for a 1.5-hour duration. This period will begin from the time of your booking. We allow a 15 minute grace period before canceling your booking.

OUTSIDE FOOD & DRINK

We do not allow outside food or drink to be brought into the venue, this includes cakes. However, our Chefs can arrange a pre-ordered cake upon request – please inquire with us directly. 

CHOOSING YOUR DINING EXPERIENCE

Where you book is where you sit. Please be aware of the differences between the Restaurant and the Bar & Eatery. Please refer to the menus online. Akaiito Restaurant welcomes children 12 years and older however please note we cannot alter the menu size and price.

UNDERGROUND BAR & EATERY KITCHEN CLOSE TIME

Please be aware that the kitchen closes at 10pm and no food will be able to be ordered after this time, however no need to worry as our bar remains open until close.  

By Proceeding You Are Agreeing to the terms and conditions.


PLEASE ENSURE YOU ARE BOOKING THE CORRECT dining experience.

349-351 Flinders Lane, Melbourne VIC 3000
Ph: 03 9620 1343

Tues-Fri
Lunch Service 12:00 – 15:00

Tue-Sun
BAR Service 17:00 – LATE

TUE-Sun
RESTAURANT Service 18:00 – LATE