Terms & Conditions

Bookings

Our seasonal degustation may contain raw ingredients, nuts, seafood, meat, and gluten products.

Please inform us of any dietary requirements no later than 72 hours before your reservation date as we will not be able to accommodate any last-minute requests.

Some menu variations are possible for vegetarians, pescatarians, gluten-free and halal however we cannot alter the menu to not include seafood.

If you do not eat seafood, we strongly suggest you reconsider your reservation.

If you are celiac, diabetic, or suffer from any food intolerances, it is essential that you indicate your allergy when booking to guarantee the operation of the service in safety and quality.

CANCELLATIONS

A credit card guarantee is required at the time of your booking to secure your reservation. In the event of a no-show or cancellation within 24 hours, a $100pp charge will be applied.

Guests can reschedule their reservation once within the 24 hours cancellation period before this charge is incurred. This fee is compliant with industry standards and ACCC guidelines. If Akaiito is responsible for cancelling your booking, due to COVID-19 restrictions or other unforeseen circumstances, this fee will be waived.

This cancellation/deposit reflects the cost of seasonal ingredients, drinks, and staffing incurred by us in anticipation of the booking and lost revenue from the empty table.

CHANGING BOOKING

Should you need to cancel your reservation, or reduce guest numbers, we require 24 hours notice, or Akaiito will charge a $100pp cancellation fee. To change or amend your reservation please direct message us via your confirmation text or email us directly at booking@akaiitorestaurant.com.au. Calling the restaurant directly may not guarantee a change to your booking.

SEATING DURATION

All Akaiito Restaurant bookings are for a 2.5-hour duration. This period will begin from the time of your booking. We allow a 15-minute grace period before canceling your booking.

OUTSIDE FOOD & DRINK

We do not allow outside food or drink to be brought into the venue, this includes cakes. However, our Chefs can arrange a pre-ordered cake upon request – please inquire with us directly at marketing@akaiitorestaurant.com.au

CHOOSING YOUR DINING EXPERIENCE

Where you book is where you sit. Please be aware of the differences between Akaiito Restaurant and the Ototo Underground Bar & Eatery. Please refer to the menus online. Akaiito Restaurant welcomes children 12 years and older however please note we cannot alter the menu size and price.

*Please note Sunday bookings are subject to a 10% surcharge and Public Holidays are subject to a 15% surcharge. Akaiito accepts Visa, Mastercard & Amex. All credit cards incur a 1.05% surcharge.

Birthdays: Unfortunately we do not allow outside cakes or desserts to be served in the restaurant. Upon request, Akaiito can however prepare complimentary candles or birthday writing on any Akaiito dessert.

Tsukiyo PRivate dining Room

A credit card guarantee is required at the time of the reservation to secure the private dining room. Due to the prior preparation required, cancellations within 24 hours will result in a 50% charge of the Tsukiyo Room’s price. Guests may reschedule their reservation once within 48 hours before this charge is incurred. Please ensure we are notified of any special dietary requirements 24 hours prior to the booking.

FUNCTIONS AND EVENTS

Cancellations and Refunds Policy:

A non-refundable deposit is required to secure your booking. At the conclusion of your function this deposit will be subtracted from the final bill.
If the function is cancelled, then the deposit will be retained in full by Akaiito Restaurant. However, given seven days’ notice during the months of January to October, Akaiito will allow clients to reschedule their function date once.
Due to prior preparation, individual guest cancellations or no shows within 48 hours will result in a 100% charge of the per head price

We look forward to seeing you and hope that you have a very special experience at Akaitto…. that WE can guarantee.

GIFT VOUCHERS

Gift vouchers are valid until their stated expiry date.
The total amount stated on this gift voucher is to be subtracted off the final bill price of your dining experience with us.
If a gift voucher is lost, stolen, destroyed or used without permission, a replacement will not be provided in these circumstances.