Terms & Conditions

Bookings

Akaiito are excited to welcome you and your guests and to offer you an exclusive range of dining experiences. To secure your reservation with us, please familiarise yourself with our booking and cancellation policies.

CANCELLATIONS

Cancellations or no-shows within 24 hours’ notice of the reservation time will result in a cancellation fee per person. The Upstairs Restaurant may incur a fee of $100 per person and the Underground Bar & Eatery may incur a fee of $50 per person. Guests can reschedule their reservation once within the 24 hours cancellation period before this charge is incurred. This fee is compliant with industry standards and ACCC guidelines. If Akaiito is responsible for cancelling your booking, due to COVID-19 restrictions, this fee will be waived.

This cancellation reflects the cost of seasonal ingredients, drink, and staffing incurred by us in anticipation of the booking and lost revenue from the empty table.

CHANGING BOOKING

To change or amend your reservation please direct message us via your confirmation text or email us directly at booking@akaiitorestaurant.com.au. Calling the restaurant directly may not guarantee a change to your booking.

SEATING DURATION

All Akaiito Upstairs Restaurant bookings are for a 2.5-hour duration and the Underground Bar & Eatery bookings are for a 1.5-hour duration. This period will begin from the time of your booking. We allow a 15 minute grace period before canceling your booking.

OUTSIDE FOOD & DRINK

We do not allow outside food or drink to be brought into the venue, this includes cakes. However, our Chefs can arrange a pre-ordered cake upon request – please inquire with us directly.

CHOOSING YOUR DINING EXPERIENCE

Where you book is where you sit. Please be aware of the differences between the Restaurant and the Bar & Eatery. Please refer to the menus online. Akaiito Restaurant welcomes children 12 years and older however please note we cannot alter the menu size and price.

UNDERGROUND BAR & EATERY KITCHEN CLOSE TIME

Please be aware that the kitchen closes at 10pm and no food will be able to be ordered after this time, however no need to worry as our bar remains open until close.

*Please note for all Sunday and Public Holiday bookings there is a 10% surcharge. Akaiito accepts Visa, Mastercard & Amex. All credit cards incur a 1.05% surcharge.

Birthdays: Unfortunately we do not allow outside cakes or desserts to be served in the restaurant. Upon request, Akaiito can however prepare complimentary candles or birthday writing on any Akaiito dessert.

Robatayaki OMAKASE Counter - CLOSED DUE TO COVID-19 RESTRICTIONS

Due to the limited availability of the Robatayaki Omakase Counter, a credit card guarantee will be required at the time of reservation. Any cancellation or no shows within 24 hours will result in a 100% charge of the Robata Omakase price. Guests may reschedule their reservation once within 24 hours before this charge is incurred.

Tsukiyo PRivate dining Room

A credit card guarantee is required at the time of the reservation to secure the private dining room. Due to the prior preparation required, cancellations within 24 hours will result in a 50% charge of the Tsukiyo Room’s price. Guests may reschedule their reservation once within 48 hours before this charge is incurred. Please ensure we are notified of any special dietary requirements 24 hours prior to the booking.

FUNCTIONS AND EVENTS

Cancellations and Refunds Policy:

A non-refundable deposit is required to secure your booking. At the conclusion of your function this deposit will be subtracted from the final bill.
If the function is cancelled, then the deposit will be retained in full by Akaiito Restaurant. However, given seven days’ notice during the months of January to October, Akaiito will allow clients to reschedule their function date once.
Due to prior preparation, individual guest cancellations or no shows within 48 hours will result in a 100% charge of the per head price

We look forward to seeing you and hope that you have a very special experience at Akaitto…. that WE can guarantee.

GIFT VOUCHERS

Gift vouchers are valid until their stated expiry date.
The total amount stated on this gift voucher is to be subtracted off the final bill price of your dining experience with us.
If a gift voucher is lost, stolen, destroyed or used without permission, a replacement will not be provided in these circumstances.